Q: How far in advance can I schedule a ride?
A: Passengers can schedule a ride up to 3 months in advance of their trip date. RIDES also will schedule standing orders, meaning if a passenger knows they will always need a ride on Mondays, RIDES can schedule the trip for every Monday.
Q: What if I can't afford the fare?
A: While RIDES does not subsidize individual fares, there are some organizations that can assist. Seniors may contact Northwest Aging Association at (712) 262-1775. The Department of Human Services, or your caseworker, may also be able to assist.
Q: I have a ride scheduled, but don't need it anymore. What should I do?
A: Passengers must call dispatch at (800)358-5037 to cancel a scheduled trip. Otherwise, they will be marked as a no-show.
Q: Where can I find more information?
A: RIDES has a Passenger Guide that you may read here: Passenger Guide